Sentiment Analysis

Martech Zone articles tagged sentiment analysis:

  • Social Media & Influencer Marketing
    What is Social Media Monitoring, Social Listening? Benefits, Best practices, tools

    What is Social Media Monitoring?

    Digital has transformed how businesses interact with their customers and understand their market. Social media monitoring, a critical component of this transformation, has evolved from an open-access data pool to a more regulated and insightful tool, significantly impacting marketing and brand management strategies. What is Social Media Monitoring? Social media monitoring, also called social listening, involves tracking and analyzing conversations,…

  • Analytics & TestingEyequant Visual User Experience (UX) Behavioral Design Optimization using AI and Neuroscience

    EyeQuant: Revolutionizing Visual User Experience Design with AI and Neuroscience

    The challenge of immediately capturing a user’s attention is paramount. Traditional methodologies like click-tracking have provided insights into user behavior but often fail to capture the critical initial moments of user interaction. These methods typically require extensive research and testing, making them both time-consuming and costly. Eyequant EyeQuant‘s innovative platform predicts how users perceive and interact with designs within the…

  • Social Media & Influencer Marketingonline reputation management guide

    A Guide to Monitoring, Managing, and Repairing Your Online Reputation

    Managing your online reputation is crucial for personal reputation, brand reputation, and a brand’s employee perceptions. Ignoring online reputation can lead to missed business and career opportunities due to negative perceptions, impacting personal and professional relationships. 78% of survey recipients said they believe it is very important to look up information about people and/or businesses online before deciding to interact…

  • Artificial IntelligenceFireflies AI Transcription, Summaries, Sentiment, Intelligence for meetings, audio, and video

    Fireflies: AI-Powered Audio, Video, and Meeting Transcriptions and

    You’ll find artificial intelligence (AI-powered) transcriptions in virtually every audio and video platform nowadays. When DK New Media designed an enterprise migration to a new CRM and marketing platform for an international non-profit a few years ago, we started with a week of discovery meetings with the staff from leadership down to each employee. After the sessions, we exported all…

  • Analytics & TestingBenefits, KPIs, Metrics of Call Center Analytics

    How Do Sales and Marketing Departments Benefit From Call Center Analytics?

    Call center analytics refers to the process of analyzing data and metrics gathered from call center operations to gain insights and make data-driven decisions. It involves collecting and analyzing various types of data, such as call volumes, call durations, wait times, customer interactions, agent performance, customer satisfaction scores, and more. These platforms allow call centers to identify areas of concern,…

  • Artificial IntelligenceHow To Launch Your ChatGPT ChatBot with Chatbase

    Chatbase: Train ChatGPT and Launch Your Intelligent Website ChatBot Without Any AI Expertise

    The traditional chatbot developed years ago had a simple experience… ask a question and the bot attempted to comprehend the question and provide a relevant answer. Designing a chatbot experience was rudimentary: searching for keywords and phrases, utilizing logic trees to provide direction, and rarely responding appropriately. For the most part, I believe most users (like myself) found them infuriating,…

  • Search MarketingGoing International - I18N, Localization, Content, Search

    Going International: What You Need To Know About Writing, Ranking, and Translating To A Global Audience

    Expanding a business to international markets requires a strong online presence that appeals to a diverse audience. To rank on terms internationally, companies must optimize their websites and content for different languages, regions, and search engines. This article discusses various options and best practices for ranking on terms internationally, including site translation, hreflang tags, and more. Website Localization and Translation…

  • Analytics & TestingClarabridge: Actionable Insights from Every Customer Interaction

    Clarabridge: Actionable Insights from Every Customer Interaction

    As consumer expectations for customer service increase, companies must take action to ensure their customer experience remains commensurate. 90% of Americans consider customer service when deciding whether to do business with a company. American Express It can be difficult to deliver on this objective as the sheer volume of available feedback can be overwhelming, causing Customer Experience (CX) teams to…

  • Content MarketingUse Social Listening to Improve Content Marketing

    5 Ways To Use Social Listening To Improve Your Content Marketing Strategy

    Content is king — every marketer knows that.  However, oftentimes, content marketers cannot just rely on their skills and talent — they need to incorporate other tactics in their content marketing strategy to make it more powerful. Social listening improves your strategy and helps you speak directly to consumers in their language. As a content marketer, you probably know that…

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