Self-service

Martech Zone articles tagged self-service:

  • Sales EnablementTrafft: Online booking and appointment scheduling platform

    Trafft: Display Your Services, Schedule, and Availability For Customers To Book Appointments

    The importance of self-service for appointment scheduling cannot be overstated. Customers increasingly prefer booking appointments at their convenience, a trend that has led businesses to seek solutions that can offer such flexibility around the clock. However, building a solution to meet these needs comes with its own complexities. It requires integrating a seamless user experience, robust back-end support, messaging, and…

  • Social Media & Influencer MarketingGrowSurf - Referral Marketing Program Platform

    GrowSurf: Effortlessly Launch A Fully Automated Referral Marketing Program

    No matter how much sales, marketing, and advertising we do, our primary lead generation source continues to be our own customers. Sometimes it’s a peer that’s moved on to a new company and brings us along, other times it’s a client that introduces us to another business that has similar needs. Either way, these continue to be our highest closing…

  • Content MarketingMachine Learning

    How To Know Your B2B Customers With Machine Learning

    B2C firms are considered as the front-runners in customer analytics initiatives. Various channels like e-commerce, social media, and mobile commerce have enabled such businesses to sculpt marketing and offer excellent customer services. Especially, extensive data and advanced analytics via machine learning procedures have enabled B2C strategists to better recognize consumer behavior and their activities through online systems.  Machine learning also…

  • Content MarketingHow to Implement a Knowledge Base

    How to Implement a Knowledge Base Solution

    This afternoon I was assisting a client who added a certificate for SSL and retired their www from their URL. In order to properly redirect traffic, we needed to write a rule for Apache in an .htaccess file. We have a number of Apache experts that I could have contacted for the solution, but instead, I just searched a few…

  • Content Marketingself service searching

    Self-Service and Search Engines

    One means of improving customer retention and overall customer satisfaction is to produce content that helps customers help themselves. Not only are there improvements to customer satisfaction, there’s a direct cost-savings associated with customers not tying up your customer services lines. Publishing your knowledge base, frequently-asked questions, snippets and examples where search engines can find them makes this possible –…

  • Content MarketingZendesk SelfServicePreviewMed

    Improvements in Intelligent Self-Service

    If you’re like me, you despise dealing with customer service. It’s not that I don’t like the people – they do their best. But more often than not, I know more about the problem I’m running into than they do. I hate sitting on the phone on hold for 5 minutes, followed by a discussion for 15 minutes, followed by…

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