Suzi Shapiro

Suzi Shapiro has spent a lifetime learning about how people work and how to use this information to make their lives better. Suzi has many years of experience as a university Psychology and Informatics professor and as a User Experience Researcher and has worked with people from a wide variety of businesses, from Technical to Financial to Medical to Educational. Suzi is currently a Principal User Experience Consultant with GravityDrive. Their User Experience Design practices can improve processes, services and products. She is also responsible for developing training for people wanting to improve user Experience Design processes in their companies.
  • Analytics & Testing
    cx vs ux

    CX versus UX: The Difference Between Customer and User

    CX/UX – Only one letter different? Well, more than one letter, but there are a lot of similarities between Customer Experience and User Experience work. Professionals with either focus work to learn about people by doing research! The Similarities of Customer Experience and User Experience Customer and User Experience goals and process are often similar. Both have: A sense that…

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