Why Don’t You Know Who I Am?

King

It’s important to prequalify our marketing prospects to ensure we are getting the right customer. If we sign the wrong customers, we immediately know because our productivity lags, meeting volumes increase, and more and more frustration enters the relationship. We don’t want that. We want clients that understand our process, value our relationship and see the results we are getting them. This afternoon I had to make the call to a friend and colleague of mine, Chad Pollitt at Kuno Creative. Chad has a great relationship with a large vendor … Continue reading

Understanding the R in CRM

How Relationships Drive Revenue Webinar Series | Marketing Tech Blog

I was just reading a good post on CRM and I think there’s one huge, massive, gaping hole in most CRM implementations… the Relationship. What is a Relationship? Relationship requires a two-way connection, something that’s normally missing from any CRM. All of the major CRMs out on the market do a fantastic job for incoming data capture – but they do nothing to complete the loop. I believe this is the key why the majority of CRM implementations fail. And I believe it’s the weakest link in most CRM platforms. … Continue reading