SumAll is currently in Beta but appears to be attacking a problem plaguing the analytics industry… how do we overlay analytics, social and conversion data to truly get at the root of how our marketing is impacting sales. The SumAll site lists some key benefits of the system: See data that matters – View sales, site visits, fans & followers, and charges all in one secure and convenient place. Compare data across different platforms to get deep insights easily. Know what works – See all of your valuable data in … Continue reading
We posted about Milo, an acquisition of eBay. Milo’s goal is to have every product on every shelf in every story available on the web. And they’re already pushing retail outlets this holiday season! There are some great tips here and opportunities for retail outlets to supplement their instore sales by driving traffic to their store from online. Sounds like it’s time to warm up the Jingle Bells and the Gingerbread cookies, and begin driving some sales! Infographic via Milo.
Last week I spoke with Rob Eroh, who runs the product and engineering teams at Milo. Milo is a local shopping search engine that’s integrated directly to the retailer’s Point of Sale (POS) or Enterprise Resource Planning (ERP). This allows Milo to be the most accurate search engine when it comes to identifying items in inventory in your region. Milo’s goal is to have every product on every shelf in every story on the web… as well as reduce the complexity of online and offline shopping. They’re doing a pretty … Continue reading
On Monday, I had the opportunity to tour Interactions, listen and observe their system in action, and use a full demonstration of Hey Otto – a voice and web conferencing system that utilizes Interactions technology on the back end. Companies who have large call centers go down two different roads, either automated speech recognition (ASR) systems or by employing large expensive rooms of call center attendants. The typical call to an IVR is frustrating, and the wait time for an attendant is usually ridiculous. My personal pet peeve is when … Continue reading
This is week 7 on my new job and it has been an incredible week to celebrate. Our Online Ordering is differentiating itself from the crowd of competition out there and doing it quickly. Next week we’re flying down to Tampa to talk to another restaurant franchise, one of the largest in the country. What’s attracting these customers is simple. We get the order to the restaurant. That’s what it’s all about, right? When you order online, you expect to receive the product – quickly and accurately. Some of the … Continue reading