Customer Service

Martech Zone articles tagged Customer Service:

  • Analytics & TestingGuide to Customer Retention Infographic

    Customer Retention: Statistics, Strategies, and Calculations (CRR vs DRR)

    We share quite a bit about acquisition but not enough about customer retention. Great marketing strategies aren’t as simple as driving more and more leads, it’s also about driving the right leads. Retaining customers is always a fraction of the cost of acquiring new ones. With the pandemic, companies hunkered down and weren’t as aggressive at acquiring new products and…

  • Artificial IntelligenceDigital Empathy: Customer Service and AI

    Digital Empathy: Can Technology Mimic Human Compassion in Customer Service?  

    Imagine encountering a more mindful retail experience online, where, amidst your search for ideal presents, a personalized banner captures your attention. This banner, featuring a family like yours enjoying self-care essentials from brands you trust, is the pinnacle of AI-driven customer experience (CX) personalization. By recognizing your preferences and the seasonal stress, the digital marketplace tailors suggestions to include stress-relieving…

  • Ecommerce and RetailIONOS Social Buy Button: Sell easily on Facebook and Instagram

    IONOS: Launch Your S-commerce Strategy Easily With A Social Buy Button

    Buying on social media typically involves a different buying behavior than traditional e-commerce. Consumers on social media typically see a product, watch a testimonial or influencer, and then purchase it. While brands with expensive products can build awareness and nudge the buying cycle on social media, the vast majority of social media and e-commerce conversions happen with smaller, emotional purchases.…

  • Sales EnablementVoicespin: AI-Enabled Sales Enablement for Outbound Sales Teams

    VoiceSpin: AI-Enabled Outbound Sales Engagement for High-Performance Teams

    Sales professionals face a myriad of challenges daily. A comprehensive solution is more crucial than ever, from managing complex customer data to maintaining high productivity levels. Sales teams constantly look for tools that can streamline their processes, enhance productivity, and ultimately drive better sales results. VoiceSpin VoiceSpin is an all-in-one sales engagement platform designed to empower sales teams. By integrating…

  • Ecommerce and RetailHow To Leverage Consumer Buying Psychology in Ecommerce (Infographic)

    How To Leverage Consumer Buying Psychology in Ecommerce

    Online stores face a unique challenge in creating an engaging and persuasive environment that guides consumers through the buying process without the physical presence of sales staff or the tactile experience of products. The digital landscape demands a nuanced understanding of consumer psychology to convert casual browsers into loyal customers. By leveraging the critical stages of the buying process and…

  • CRM and Data PlatformsWays to make your customers feel loved

    5 Ways to Make Your Customers Feel Loved

    The consequences of poor customer service are substantial, with more than half of consumers reducing their spending after a single bad experience. This negative impact on consumer spending poses a significant threat to businesses globally, potentially affecting $4.7 trillion in annual revenue. To mitigate these risks, it’s essential for companies to provide stellar customer experiences, especially in light of rising…

  • Social Media & Influencer MarketingThe Complete List of Social Media Marketing Benefits

    The Complete List of Social Media Marketing Benefits for Any Business

    Gone are the days when companies solely dictated their brand’s voice, narrative, and marketing strategies. Today, the true power lies in the hands of consumers and business customers, whose voices on social media platforms have the remarkable capacity to make or break a brand. This shift has transformed social media into a critical arena where customer validation is not just…

  • Ecommerce and RetailHow To Start A Dropshipping Business

    How To Start A Dropshipping Business

    These last few years have been very exciting for entrepreneurs or companies looking to build an e-commerce business. A decade ago, launching an e-commerce platform, integrating your payment processing, calculating local, state, and national tax rates, building out marketing automation, integrating a shipping provider, and bringing in your logistics platform to move a product from sale to delivery took months…

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