Today’s increasingly competitive world requires fast decisions and even faster execution, and this undoubtedly requires robust collaboration. Spaces by Moxie hopes to offer marketers a new suite of tools that aligns marketing, customer service and support within the enterprise. By aligning all, acquisition, retention, and upsell opportunities can be better coordinated, executed and measured. Spaces by Moxie is best suited for large organizations. The enterprise has to first establish groups and places, and provide for tools such as activity streams, blogs, calendars, discussion forums, media, projects, wikis and anything else … Continue reading
Tag Archives: channels
237 Practical Case Studies in a Single Book
This book is a daring challenge to the business community. Gone are the top-down, command and control messages that held sway through the 20th Century. In are a raft of new techniques that start with listening, responding and action that set the scene for a continuing and evolving dialog about brands, experience, business and community. The following 237 participants took time to write meaningful content for the Age of Conversations 2, to provide a diverse and unique collection of stories in a single book. I’d really like to single out … Continue reading →
How’s this for Collaboration? 275 Authors!
In mid-January, Gavin Heaton and Drew McLellan announced they were ready to take on the sequel to the incredibly successful Age of Conversation. I approached Drew very late in the process on Age of Conversation and, unfortunately, I could not get content to him in time. Drew and Gavin are back again, and this time I’m not going to miss it! This is quite an undertaking – coordinating a collaborative book with 275 authors – but I have no doubt that it will be a fantastic book with a multitude … Continue reading →
