SDL: Share Unified Messaging with Your Global Customers

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SDL: Share Unified Messaging with Your Global Customers

Today, marketers who are looking for the quickest and smartest way to manage their customers’ experience turn their heads toward the cloud. This allows for all customer data to flow in and out of marketing systems seamlessly. It also means that customer profiles constantly update and customer data sets are automatically created in real-time, providing a fully integrated view of customer interactions across a brand’s … Continue reading

Why Marketing Sets the Stage for Prospecting

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Why Marketing Sets the Stage for Prospecting

A couple of weeks ago, Doug and I attended Content Marketing World, where we were surrounded by content geeks like ourselves and we even saw a keynote by Mr. Kevin Spacey. (Yes, he quoted Frank Underwood 3 times. No, we didn’t get a picture. Yes, I love him even more). It’s always like a vacation to attend these events, and while the sessions are educational, … Continue reading

Agile Marketing is Evolution, Not Revolution, and Why You Must Adopt It

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agile-marketing-book

From building buildings to building software. In the 1950’s the Waterfall Development Model was introduced into software design and development. The system is a relic of the manufacturing industry where, by necessity, the right answer had to be devised before work started. And, in that world, the right answer makes sense! Could you imagine a scenario where you decided to build a skyscraper differently half … Continue reading

If You’re Collecting Data, Your Customer Has These Expectations

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Customer Engagement

A recent report from Thunderhead.com redefines customer engagement in the age of digital transformation: Engagement 3.0: A New Model for Customer Engagement provides insight into the whole customer experience picture. Here are some key findings: 83% of customers feel positive about a business that puts to good use the information and data they hold on their customers, for example by highlighting details of products and … Continue reading

Thumb Pro: Get Instant Opinions from Real People

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Thumb Pro Polls and Questions

Thumb is a mobile application with very wide reach where people respond to questions – over 2.3 million socially registered users. What you may not realize is that, as a business, you can also collect valuable feedback via Thumb Pro for Business. Capture opinions of your next ad creative & copy, product design, new products and services, concepts, pitches & story writing, new designs, pre-study … Continue reading

The B2B Sales Pipeline: Turning Clicks into Customers

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Depositphotos_9048816_s

What is a sales pipeline? In both the business to business (B2B) and the business to consumer (B2C) world, sales organizations work to quantify the number of leads they are currently trying to convert into customers. This provides them with a prediction as to whether they are going to meet the goals of the organization as it pertains to acquisition counts and value. It also … Continue reading

What is the Net Promoter Score (NPS) System?

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what-is-net-promoter-score

Last week, I traveled to Florida (I do this every quarter or so) and for the first time I listened to a book on Audible on the way down. I selected The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World after a dialogue with some marketing professionals online. The Net Promoter Score system is based off of a simple question… the … Continue reading

The Challenge of Marketing Silos and How to Break Them

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marketing-silos-whitepaper

Teradata, in collaboration with Forbes Insights, have released a new survey that sets out to explore the challenges and solutions for breaking down marketing silos. The survey enlists five leading CMOs of both B2B and B2C type companies to share their different backgrounds, perspectives, challenges and solutions. The whitepaper discusses the challenges of marketing silos, including each having its own brand vision, disjointed customer experiences, … Continue reading