We are happy to announce that we will be having Esteban Kolsky of ThinkJar on the Marketing Tech Blog Radio Show this Friday, May 11, at 3 p.m. EST. On our show, we will be talking about the migration of social media to social business & its challenges, the purpose of social, and building the framework for a social business to be successful in the long-run.
He has over 25 years of experience in customer service and CRM consulting, research, and advisory services. Most recently he spent eight years at Gartner, focused on Customer Service and CRM research. While there he coined the terms for EFM (enterprise feedback management) and CIH (customer interaction hub). In addition, he researched and wrote on the social networking topics that led to today’s revolution and assisted Fortune 500 and Global 2,000 organizations in all aspects of their CRM deployments.
Tune in for a great conversation about social business on Friday at 3 p.m. EST!