While coming to and from a meeting the other day, I rode in an elevator that had this user interface design: I’m guessing the history of this elevator goes something like this: The elevator was designed and delivered with a very straightforward, easy-to-use user interface such as this: A new requirement emerged: “We need to support braille!” Rather than redesigning the user interface properly, additional design was merely crowbarred into the original design. Requirement met. Problem solved. Or was it? … Continue reading →