Comments on: Download this Program We Built to Fix our Program? http://marketingtechblog.com/2008/05/09/symantec-pcanywhere-vista/ new media strategies and other marketing gems Sat, 10 Jan 2009 04:22:42 +0000 http://wordpress.org/?v=2.7 hourly 1 By: AnotherCoder http://marketingtechblog.com/2008/05/09/symantec-pcanywhere-vista/comment-page-1/#comment-235765 AnotherCoder Wed, 22 Oct 2008 21:05:49 +0000 http://marketingtechblog.com/?p=2235#comment-235765 Ok, great... except that every .5 update (and some of the .1 updates) are a separate product line, requiring an additional purchase. For $200 (even with the $100 "upgrade" rebate), I expect my software product to work, out of the box, with no issues. Immediately. Not after waiting 6 months, or even after waiting for 30mb of updates from their LiveUpdate system... which, interestingly enough, only sees a portion of their installed software. Why doesn't it update *all* of my Symantec software at once, instead of requiring 7 different LiveUpdate instances for 7 separate products from the same company? Back to my original gripe... why should I have to pay extra to acquire what should, at the very least, have been a patch released to users of 12.1, nevermind 12.0 (which didn't work on Vista)? Ok, great… except that every .5 update (and some of the .1 updates) are a separate product line, requiring an additional purchase. For $200 (even with the $100 “upgrade” rebate), I expect my software product to work, out of the box, with no issues. Immediately. Not after waiting 6 months, or even after waiting for 30mb of updates from their LiveUpdate system… which, interestingly enough, only sees a portion of their installed software. Why doesn’t it update *all* of my Symantec software at once, instead of requiring 7 different LiveUpdate instances for 7 separate products from the same company?

Back to my original gripe… why should I have to pay extra to acquire what should, at the very least, have been a patch released to users of 12.1, nevermind 12.0 (which didn’t work on Vista)?

]]> By: Abhijit http://marketingtechblog.com/2008/05/09/symantec-pcanywhere-vista/comment-page-1/#comment-196597 Abhijit Fri, 22 Aug 2008 09:58:42 +0000 http://marketingtechblog.com/?p=2235#comment-196597 If you are getting this consistently, try the following: - Launch sessioncontroller.exe - you will find this in the program install directory. - wait a few seconds - then double click and launch pcAnywhere (winaw32.exe) The blank screen is due to pcanywhere timing out waiting for sessioncontroller.exe to launch. This has been fixed in 12.5 - currently in Beta at http://betanew.altiris.com/BetaProducts/PCAnywhere125Enterprise/tabid/148/Default.aspx -abhijit If you are getting this consistently, try the following:

- Launch sessioncontroller.exe - you will find this in the program install directory.
- wait a few seconds
- then double click and launch pcAnywhere (winaw32.exe)

The blank screen is due to pcanywhere timing out waiting for sessioncontroller.exe to launch.

This has been fixed in 12.5 - currently in Beta at http://betanew.altiris.com/BetaProducts/PCAnywhere125Enterprise/tabid/148/Default.aspx

-abhijit

]]> By: Workaround for PCAnywhere Bug with Vista | The Marketing Technology Blog http://marketingtechblog.com/2008/05/09/symantec-pcanywhere-vista/comment-page-1/#comment-144888 Workaround for PCAnywhere Bug with Vista | The Marketing Technology Blog Sun, 08 Jun 2008 01:10:35 +0000 http://marketingtechblog.com/?p=2235#comment-144888 [...] on this bug, but apparently it’s affecting other users as well. Rather than wait for Symantec to come up with a fix, I figured out that the rendering engine, Winawe32.exe is causing the [...] [...] on this bug, but apparently it’s affecting other users as well. Rather than wait for Symantec to come up with a fix, I figured out that the rendering engine, Winawe32.exe is causing the [...] ]]> By: Eric http://marketingtechblog.com/2008/05/09/symantec-pcanywhere-vista/comment-page-1/#comment-117858 Eric Sat, 10 May 2008 13:59:34 +0000 http://marketingtechblog.com/?p=2235#comment-117858 Windows Vista...the beginning of the end for Microsoft? Windows Vista…the beginning of the end for Microsoft? ]]>