This post was a big giant vent over my frustration with their site. I think the connection is that Microsoft is somewhat disconnected with their users. My issue wasn’t about the software (this time ;), it was really about the customer service.

For as long as I remember, it’s always been that way. Microsoft has been somewhat unapproachable and has dictated the direction… things like having a browser that didn’t apply standards, building out security models that only worked with Microsoft-based applications, and ignoring other standards - like document standards.

I have a lot of respect for what they’ve achieved, but I do believe their animosity for anyone else in the space is getting the best of them. One look at a Steve Ballmer video spells it out for me!

Don’t get me wrong, Jobs has his quirks, too. He’s a jackass if you read the latest Wired magazine. But I think his attention is much better focused on changing the status quo and trying to make things easier and more stylish for his ‘cult’.

Cheers!
Doug

It’s ironic, but I’ve had more problems with Macs and Linux than with Windows, and open source programs never seem to work right with me. It’s certainly not for lack of technical know-how (I’ve been using computers since the days of DOS).

Also, why do people substitute characters when writing “Microsoft”? I mean, it’s not as if actually spelling it out will somehow augment Bill Gates’ unholy power to rule the world. It just looks silly.